Please review our refund and cancellation policy.
Last updated: May 21, 2026
In the event of a refund or cancellation, both the Consultant and the Customer agree to the following:
Before the work begins: A full refund of any prepaid amount shall be issued to the Customer.
After the work begins but before service is fulfilled: A partial refund of the prepaid amount shall be issued to the Customer based upon the portion of work completed.
After the service is fulfilled: No refund shall be issued to the Customer.
If the Groomer cancels the service for any reason prior to fulfillment, a full refund shall be issued to the Customer. The amount of the refund shall be credited to the original payment method within 30 days of service cancellation.
After the fulfillment of service has taken effect, the Customer may not be eligible for a refund and may still be entitled to pay the Groomer.
To initiate a refund request, please contact: